A brief example: A few years ago I ran a survey about privacy on Facebook. Over 90% of the respondents (both genders, across all ages) responded that privacy is important to them. However, their actions contrasted sharply with this concern. By merely responding to my survey, they had agreed to provide me access to all of their private information on Facebook. So much for privacy. There is a tendency to assume that we’re being protected, that some geek somewhere has decided something that will guard our information. This is not a valid assumption. Read on! Continue reading The Illusion of Privacy
This blog post is going to be a little bit different than the past few posts. This time, I really need your ideas about a topic that’s been on my mind for a while. I’m just going to tee up the discussion and ask you all to help with ideas.
I’ve been giving a lot of thought to the tsunami of social media, and in particular, that of social communications, and its impact on communication service providers – in particular, on fixed line and mobile operators. Social communications are the communications facilitated by social media, especially in the form of Facebook and Twitter, but also LinkedIn, YouTube, blogs and talkbacks. While social media impacts all businesses – which I’ll touch on briefly – the sector which is most affected by social media is the communication service providers whose core business is providing means of communications and connectivity, mostly paid services. Social communications are obviously competing with and are possibly disruptive to the business of communication service providers. With this in mind, I pose the following question:
What should communication service providers do in order to mitigate the impact or even benefit from the evolution of social communications?