Tag Archives: WiFi

Innovation, Standards, Strategy

Industry Standards – Thoughts from Management World Americas 2010

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How TM Forum specifications can become as effective as industry leading standards

I’ve been involved in industry forums and standard bodies for many years. I’ve had experience in creating industry standards and getting them adopted. I’ve seen many successes and failures of these standardization efforts. It’s never easy to get agreement and even more difficult to get the right standards created and adopted.

Having just come back from Management World Americas in Orlando, the largest OSS/BSS (Operations Support Systems / Business Support systems) event in the industry, it’s gotten me thinking about the standards and frameworks set by TM Forum, and how they might be improved.

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Innovation, Social Media, Strategy

The Impact of Social Communications on Communication Service Providers

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This blog post is going to be a little bit different than the past few posts. This time, I really need your ideas about a topic that’s been on my mind for a while. I’m just going to tee up the discussion and ask you all to help with ideas.

I’ve been giving a lot of thought to the tsunami of social media, and in particular, that of social communications, and its impact on communication service providers – in particular, on fixed line and mobile operators. Social communications are the communications facilitated by social media, especially in the form of Facebook and Twitter, but also LinkedIn, YouTube, blogs and talkbacks. While social media impacts all businesses – which I’ll touch on briefly – the sector which is most affected by social media is the communication service providers whose core business is providing means of communications and connectivity, mostly paid services. Social communications are obviously competing with and are possibly disruptive to the business of communication service providers. With this in mind, I pose the following question:

What should communication service providers do in order to mitigate the impact or even benefit from the evolution of social communications?

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