A few years ago, I was excited for every new disciple I brought in on the “TED-secret”. Now, that it is no longer a secret and most everybody knows about it, I want to suggest a new concept: The TED-talk-a-day diet. This is a diet of continuous learning and inspiration, in digestible portions. You know TED Talks are great – why not make them a permanent part of your life?!
My very first blog post was about my experience with Internet and phone service on planes, and its early disappearance. Now inflight Internet service is reappearing, at least in US domestic routes. The point I was making there was that airlines are experts at pricing airline tickets, maximizing yield. However, they couldn’t figure out how to price and market telephone and Internet service inflight. Well, it seems like not much has changed, at least on some airlines.
I travel quite a bit, mostly on Continental (now in the process of merging with United) – which I mostly enjoy. This morning I boarded an early morning coast-to-coast Continental flight of over 5 hours (and I was not upgraded). Each seat, even in economy, had a nice-looking entertainment system with over 90 channels of DirecTV satellite TV as well as several movie channels and more. The passenger sitting next to me commented upon arriving at his seat and seeing the system: “now that’s the way to fly!” Little did he know…
Continue reading Inflight pricing: some airlines don’t get it
This blog post is going to be a little bit different than the past few posts. This time, I really need your ideas about a topic that’s been on my mind for a while. I’m just going to tee up the discussion and ask you all to help with ideas.
I’ve been giving a lot of thought to the tsunami of social media, and in particular, that of social communications, and its impact on communication service providers – in particular, on fixed line and mobile operators. Social communications are the communications facilitated by social media, especially in the form of Facebook and Twitter, but also LinkedIn, YouTube, blogs and talkbacks. While social media impacts all businesses – which I’ll touch on briefly – the sector which is most affected by social media is the communication service providers whose core business is providing means of communications and connectivity, mostly paid services. Social communications are obviously competing with and are possibly disruptive to the business of communication service providers. With this in mind, I pose the following question:
What should communication service providers do in order to mitigate the impact or even benefit from the evolution of social communications?