A key part of my day job is looking at how Amdocs, as a company, continuously improves its innovation capabilities and becomes an innovation powerhouse. So, I’m going to start a series of “About Innovation” posts talking about this—welcome to the first installment! I have so many things to tell you about what we do at Amdocs to nurture a culture of innovation and to become an effective innovator. So in order to help me choose which topics to discuss, I’ll rely on your feedback to help guide me.
So why did we hang a bunch of movie posters across the company?
We wanted to make sure everybody in the company, and beyond, understands that “innovation works” at Amdocs. Not only that we are seeing the results of our innovation activities, but also that it is really worth it for all the various stakeholders, and in particular, one community was most of interest to me – the innovators themselves. As a large company, we have many processes to help weed out variability in our day-to-day operations, in order to consistently recreate our successes, consistently produce quality products, and consistently deliver massive transformation projects for the world’s largest service providers. You cannot do these things consistently without good established processes and best practices—so we have many of these. But that can make innovation, challenging, as it requires trying something that’s new and different, and not part of the established process. Some might think that innovators might not fit in this culture. Well, they are wrong. Innovators can fit in, and we need them. But it takes some adjusting and encouragement to make this happen.